Featured Client - Stanwell House Hotel

Location: Lymington, New Forest

No. rooms: 30

Welcome products: Welcome 21st PMS, Welcome Online, Quest EPoS, Welcome Secure

Website: www.stanwellhousehotel.co.uk

Stanwell House is a stylish boutique hotel situated in the heart of Lymington, ideally positioned minutes from the quay. Located on the edge of the New Forest in Hampshire, the hotel is the perfect choice for a relaxing escape to the country.

Online booking lifts revenue

With a keen eye on the fast-developing world of online booking, the owners of the cosmopolitan Stanwell House were eager to offer customers the option to check live availability via the hotel's own website.

“We chose Welcome Online as it would integrate with our Welcome front office system allowing customers to search immediate, up-to-date availability,” explains Victoria Crowe. In turn, confirmed bookings would be automatically transferred to their reservation chart without the need for any manual input.

Since implementation, Stanwell have been quick to make the most of Welcome Online’s revenue potential by offering additions to their standard packages including champagne, chocolates and z beds. “We especially like having the opportunity to up-sell to customers at the time of booking with Welcome’s optional extras feature," commented Victoria. "This is a great extra revenue stream for the hotel.”

Victoria also cited Welcome’s customer service as a key factor in the successful installation of Welcome Online. “Since implementation there has been limited need for support but, once again, another reason for selecting Welcome is the customer service they offer. They will always take the time to listen to constructive feedback and action as a result.”

Quality time with guests, thanks to Welcome EPoS

Stanwell House also boasts a restaurant specialising in locally-sourced seafood, a bistro offering contemporary European cuisine and the intimate Drydock bar where guests can enjoy cocktails and chilled champagne.

Processing food and drinks orders efficiently in each location was another challenge Victoria and her team faced. The solution came in the form of Welcome’s electronic point of sale till system.

“The implementation of the till system has helped our front of house team greatly by allowing them to be more visible on the floor instead of in the kitchen explaining dockets to the chef,” says Victoria, referring to the automated kitchen printing. “They simply take the order, enter it onto the till, and then spend more time with the guests. In turn, the kitchen now have simple dockets to follow allowing them more time to produce exceptional food within the timeframe the guests expect.”

The EPoS system also benefits from a two way link to the Welcome property management system, offering room posting and direct transfer of F&B revenue into the daily sales figures. As Victoria explains: “The ability to charge all items directly from the till to the room account means that nothing can get missed off the guest bill. It’s simple to use and all in all helps with time management. This means we can offer our guests a more personal service, we have a happy kitchen brigade and the crucial ability to capture all the separate revenue streams for the business.”

Find out how you can benefit from low cost online booking

Further information on Welcome’s electronic point of sale solutions

For more details on Stanwell house, please visit their website: www.stanwellhousehotel.co.uk