Jubilee Bank Holiday Arrangements for Welcome Support
Our office will be closed for the bank holidays on Monday and Tuesday, 4th and 5th June.
Therefore, our out-of-hours support service will be available from 5:30pm on Friday, 1st June, right through to 8:30am on Wednesday, 6th June.
Please remember that the out-of-hours support service is especially designed to provide emergency assistance for contracted customers. In particular, calls after 11pm and before 7am should only be made in cases of dire emergency. If you have a non-urgent query, please e-mail the Support team (firstname.lastname@example.org) or leave a message on the office answer-phone, and we will be in touch when the office re-opens.
Whilst writing, we would like to share an article from one of our previous newsletters again. Much of the country has enjoyed a taste of summer over the last week or so and, in our experience, we do think the warmer weather is one reason for the increase in hardware-related calls to our Support Desk. Certainly, two of the computers in our office refused to work on Monday morning which is very unusual! Hardware problems reported by customers have ranged from computers overheating to virus attacks.
To help reduce the occurrence of these issues and the disruption that is caused, we recommend the following:
Ensure your anti-virus software is up-to-date and running at all times
Remove dust and clutter from around the computer base-unit to allow more ventilation Ensure that all your important data and documents are being backed-up regularly
In the event of a disaster, it is essential to have a recent and reliable backup in place for your Welcome PMS and EPOS software. All backups should also be copied to an external drive, or similar, for safe keeping.
There is an easier solution, though. Our popular Welcome Backup service will automatically upload your Welcome data to a secure web-server at a specified time each day without you having to lift a finger. Contact us on 0845 4582121 to find out more.
If a computer fails completely and needs to be replaced, please ensure that the Windows ‘Ultimate’ or ‘Professional’ operating systems are installed, rather than the ‘Home’ editions. Also, if replacing the computer running Autopost for serial call logging, please ensure that the new computer has a serial port.
Replacing the computer running the Quest POS or Task Connect software also needs special attention as a new registration will be required, which can take up to 4 days to obtain.
Whenever possible, please do contact the Support team prior to installing any replacement or additional machines so that we can check the licensing arrangements and advise of any specific requirements, depending on the programs to be installed on the new computer.