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Customer Testimonials“We have been using the online booking system now since spring and it has made such an amazing difference to the way we operate and market our hotel accommodation. It has opened avenues of internet advertising that are just so powerful yet can be so easily controlled and monitored by us. “It saves many man hours and increases efficiency – not to mention the massive database that is being silently built in the background! “I was very interested to receive your recent email regarding the updated version of Welcome Online and how bookings from 3rd party agencies will soon be directly integrated into our booking system – this is going to be a fantastic facility, save even more time and allow even more flexibility to market our hotel with the big agencies. “Of course, all this would be no good to me without the great support offered by Welcome. I don’t think I have ever called the help line and not been able to get through to somebody who, within an instant, logs into our system and helps us immediately. "I’ve not even mentioned the Quest till system – it’s so easy to forget something that does what its supposed to do day in, day out! “I would like to take this opportunity to thank all of you at Welcome for the fantastic job you do.” Simon Pledge, The Carpenter's Arms --- "We went live with the online booking system 1 week ago and the change to our business is great. We were receiving constant e-mails regarding availability and replying to e-mails within a few hours was impossible when we were busy. All that work has gone and so has the time spent taking the booking on the phone. Customers know straight away if we have rooms or not. Janette White, The Grove Hotel, St Davids --- "Welcome have offered us an outstandingly personable service right from the start, some six years. We are yet to find a limit to what they can do and nothing is ever too much trouble. "We consider the Welcome staff our colleagues, not simply a service provider. Constantly tailoring each of their products to suit our ever changing requirements; Welcome work alongside us as we move forward. With 24 hour support consistently answered in less than three rings what rare issues occur are treated with the utmost urgency and never conflict with our operation. "Having used Fidelio and other hotel management systems previously I would highly recommend Welcome, you simply cannot beat the overwhelming benefits found from both the team and 'user friendly' products alike." Matthew Thorndale-Finn, Hotel Rembrandt. --- “Our catering operation is one of the biggest in the whole of East Anglia and yet maintains the highest standards. We have always been able to rely on Welcome’s support desk when we need them to help with the extensive, networked, till system. “The accommodation we offer is distinctive and unusual and, consequently, has complex configuration needs. With Welcome’s help, the software supplied has covered all the angles. “Service and attention to detail are the keys to our business and we like to deal with suppliers who are on our wavelength.” Paul Whittome, owner of The Hoste Arms. --- “The recent training was very bespoke and covered a huge variety of topics, ensuring lots of areas were covered in a short amount of time. “The 24-hour support that Welcome offer is also an added comfort – and it is always great to have a friendly professional at the end of the phone that can sometimes almost fix a rainy day!” Dee Trainer, Swinton Park. --- Tracey Beck, Winford Manor. --- Shelley Tookey, St Austell Brewery, comments on our solution for smaller establishments. --- James Suter, Gliffaes Hotel, sums up the benefits of the Welcome Secure credit card storage system. --- “The service and support has been second to none and for Maypole, as Hoteliers, it has taken any element of worry regarding backups out of the equation. “I would not hesitate in recommending the system to anyone that is considering the new service that is being offered.” Paul Edwards, Maypole Group, on our remote backup service. --- Venture Hotels Group. --- “We at the Maypole Group have used the Quest EPOS system in all our sites running alongside the Welcome System. Paul Edwards, Operations Manager, Maypole Group PLC. --- "I would just like to say thank you for the support you have given me and my team over the past year – your team are so upbeat, friendly and helpful and always do their best to resolve any problems as quickly as they can which is so refreshing – as far away from the ‘IT helpdesk stereotype’ as you can get!" Sarah Parker, Bailbrook House --- "We have been using it for some time now – highly recommended." Dave, The Rutland Arms Hotel, on our postcode search module --- "The support given by the Welcome team has helped me massively over the past few months. When my computer had a hard drive problem recently, the support and advice given made a major problem seem minor and the team had me up and running 10 minutes after I installed a replacement hard disk. All the staff i have spoken to have been cheerful and pleasant and seem to love what they do for a living. Top marks to the Welcome team for service." Adam Tirrell, Ravenstone Lodge --- "We would highly recommend the Welcome Online Booking Module and have seen an increase in guest numbers as a result of this. Welcome were very helpful and supportive during the set-up process and continue to be so on an ongoing basis." Carol Greed, The Benefield Wheatsheaf --- "Can I say that the discount code system is an excellent addition. I have slowly begun to appreciate the benefits of this relatively new option and I am certain it will become an important feature for my daily management in 2010, especially with group bookings. "Well done to everyone at Welcome for introducing this." Shaun Parker, Hotel24Seven, comments on the discount feature for the Welcome Online Booking Module --- "We needed to simplify the process of releasing rates and availability to Booking.com and Welcome's link fitted the bill perfectly. It has proved faultless. It's a massive time saver for us and has even helped us increase room sales! Definitely recommended." --- "We are pleased with the booking system. It seems much easier for both us and the customers to use than the last one we had." Dan Grice, The Farm, on Welcome Anywhere |
