Welcome Software Support
"...another reason for selecting Welcome is the customer service they offer. They will always take the time to listen to constructive feedback and action as a result.” Victoria Crowe, Stanwell House
Exactly what do you get from a Welcome support contract?
We believe a support contract is more than just a helpline. In addition to telephone and remote access support, you will also receive technical updates and new features for your Welcome software. Our team are here to support, advise and help you get the most from technology.
We take pride in dealing with support calls efficiently and in the minimum amount of time. Our helpdesk operates differently to most other support services in that we do not employ an automated call processing or ticketing system - all calls are dealt with immediately by a fully trained engineer. As an Investors in People employer, we are committed to investing in our staff by providing regular in-house training on our increasingly broad product range.
Support contracts are available on yearly, quarterly and monthly terms. With cashflow such an important consideration of any modern business, we are happy to offer a Direct Debit option, at no additional cost.
Highly recommended, fast, efficient, friendly...
We understand that by offering an outstanding service, you can better serve your customers. Here are just a few of the comments we regularly receive praising our support department:
"After 12 years with Welcome 21st we could honestly say that the service and support has consistently delivered. What has been most impressive is the quick response time and commitment to fix whatever problems we have encountered. A friendly and personal service has complemented the professional approach and we happily continue to improve our business with the reliable back up from Welcome PMS and the support that goes with it." Venture Hotels.
"The 24-hour support that Welcome offer is an added comfort and it is always great to have a friendly professional at the end of the phone that can sometimes almost fix a rainy day!" Dee Trainer, Swinton Park Hotel.
“We have had the support of Welcome Computers for the past five years and have always found them very helpful and efficient. We are happy to continue and to recommend their service to others.” Margaret Snaith, Titchwell Manor.
“We use Welcome Computers, including EPOS, in all our hotels. We have always found their service and support to be prompt and efficient, no matter what time of day, morning or evening. This is vitally important when you are running a busy operation! Highly recommended!” Massimo Menin, Hotel Rembrandt.
"I would just like to say thank you for the support you have given me and my team over the past year – your team are so upbeat, friendly and helpful and always do their best to resolve any problems as quickly as they can which is so refreshing – as far away from the ‘IT helpdesk stereotype’ as you can get!" Sarah Parker, Bailbrook House
"The support given by the Welcome team has helped me massively over the past few months. When my computer had a hard drive problem recently, the support and advice given made a major problem seem minor and the team had me up and running 10 minutes after I installed a replacement hard disk. All the staff i have spoken to have been cheerful and pleasant and seem to love what they do for a living. Top marks to the Welcome team for service." Adam Tirrell, Ravenstone Lodge
"I would like to take this opportunity to thank all of you at Welcome (especially support!!) for the fantastic job you do. I don’t think I have ever called the help line and not been able to get through to somebody who, within an instant, logs into our system and helps us immediately." Simon Pledge, The Carpenter's Arms
*dependent on product and type of contract
