Still an independent, family owned regional brewer, St Austell Brewery is part of the fabric of the South West.  They have some gems of hotels and traditional inns in really beautiful locations like Hope Cove, Padstow and the Scilly Isles.  Welcome has provided booking systems for their larger hotels since 1999 and now they have installed our Welcome Anywhere on-line booking system for 8 more of the smaller inns. 

The beauty of this arrangement is that it provides each site with a booking chart and a customer database with Post Code lookups.  There are no worries about backups, networks or specialised staff training.  In addition, an accounts package allows them to check-in from the arrivals list, link to tills and provide guests with their bills instantly even when the internet is down or running slowly. The head office part of the package includes a Central Reservations module and the facility to supervise and assist each of the different locations.

"We were looking for a solution to the reservation book, Welcome-Anywhere offers us the right package that we can tailor to each individual business, at a very surprisingly reasonable price!  Once we have completed the roll out to all our accomodation houses, we will go live with the online booking facility. Welcome-Anywhere has brought us up to date in technical terms and no doubt will improve customer satisfaction in our booking process."

Shelley Tookey, St Austell Brewery