Swinton Park is a 30-bedroom luxury castle hotel situated in Masham, North Yorkshire.  The hotel initially installed the Welcome 21st Booking & Billing System, with Telephone Call Logging, on 3 computers to manage the front of house operations when it opened in March 2001.  Since that time the hotel’s business has grown year on year and Welcome 21st is now installed on 15 computers, 2 of which also have the integrated QAS PostCode software to ensure the correct entry of customer address details. 

In recent years the hotel has added the On-Line Booking facility and ‘Welcome Secure’ which encrypts and stores guest credit card details on a dedicated web server.

The team at Swinton Park Hotel find the Welcome software user-friendly and were recently very complimentary about some additional on-site training that was delivered by Welcome’s engineer Duncan Woodward. 

Dee Trainer, Front of House Manager at Swinton Park:

“The Welcome System has very much been a part of the hotel’s development as it is a live booking system, a tool to build databases and provides management reports.

“The recent training was very bespoke and covered a huge variety of topics, ensuring lots of areas were covered in a short amount of time.

“The 24-hour support that Welcome offer is also an added comfort – and it is always great to have a friendly professional at the end of the phone that can sometimes almost fix a rainy day!”

For further details on Swinton Park, please visit their website:

www.swintonpark.com